Contact Us - Email - Phone - Emergency - Allianz Global Assistance

Click here to contact us online

Claims
1800 651 349

General enquiries
Within Australia
13 67 42

From overseas
+61 7 3305 8841

• Daylight savings times: Monday to Friday 7.30am to 6pm AEST 
• Non-daylight savings time: Monday to Friday 8.30am to 6pm AEST 

Daylight Savings starts on the first Sunday of October and ends on the first Sunday of April.

Postal address
Allianz Global Assistance OSHC
Locked Bag 3001
Toowong QLD 4066

24-hour emergency helpline

If you’ve just been injured in an accident, or are suffering from a medical emergency, you can call our 24-hour emergency helpline.
We can help you:
• with medical advice and assistance 24 hours a day
• with referrals to a doctor for medical treatment 24 hours a day
• get access to a solicitor for legal advice
• get access to an interpreting service
• with any messages which need to be passed to your family or friends in the event of an emergency

If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.

Our number for our 24-hour emergency line should only be used in Emergency Situations like the above and is 1800 814 781

Taxation enquiries

Overseas Student Health Cover (OSHC) is health cover required for visa purposes and is not a complying health insurance product for Australian Tax purposes.

For further information regarding tax implications please refer to:

• The Australian Taxation Office at:  www.ato.gov.au; or
• A taxation or financial advisor

Click here to contact us online

Claims
1300 727 193

View our 'Making a claim' page for details about lodging a claim. Or you can get help with your claim by calling us or sending us a message. 

Postal address
Allianz Global Assistance OVHC
Locked Bag 3004
Toowong QLD 4066

General enquiries
Within Australia
1300 727 193

From overseas
+61 7 3305 8833

8.30am to 5:00pm AEST, Monday to Friday

24-hour emergency helpline

If you’ve just been injured in an accident, or are suffering from a medical emergency, you can call our 24-hour emergency helpline.
We can help you:
• with medical advice and assistance 24 hours a day
• with referrals to a doctor for medical treatment 24 hours a day
• get access to a solicitor for legal advice
• get access to an interpreting service
• with any messages which need to be passed to your family or friends in the event of an emergency

If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.

Our number for our 24-hour emergency line should only be used in Emergency Situations like the above and is 1800 814 781

Taxation enquiries

Overseas Visitors Health Cover (OVHC) is health cover designed for visa purposes and is not a complying health insurance product for Australian Tax purposes. For further information regarding tax implications please refer to:

• The Australian Taxation Office at:  www.ato.gov.au; or
• A taxation or financial advisor

If you have any concerns or you don’t understand a decision we have made, we’d like to hear from you.

• For OVHC enquiries, you can email us at ovhc@allianz-assistance.com.au or call us on 1300 727 193.
• For OSHC enquiries, you can email us at oshc@allianz-assistance.com.au or call us on 13 67 42.
• For general information about private health insurance in Australia, visit www.privatehealth.gov.au

If you’re still not satisfied with your outcomes from Allianz Global Assistance, you can contact the Private Health Insurance Ombudsman on 1300 362 072 or email them at ­phio.info@ombudsman.gov.au.