Contact Us - Email - Phone - Emergency - Allianz Global Assistance

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Studying (OSHC)

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Claims
1800 651 349

General enquiries
Within Australia
13 67 42

From overseas
+61 7 3305 8841

8am to 8pm AEST, Monday to Friday

Non-Peak times: 8am to 11am AEST, Monday to Friday

Postal address
Allianz Global Assistance OSHC
Locked Bag 3001
Toowong QLD 4066

24-hour emergency helpline

If you’ve just been injured in an accident, or are suffering from a medical emergency, you can call our 24-hour emergency helpline.
We can help you:
• with medical advice and assistance 24 hours a day
• with referrals to a doctor for medical treatment 24 hours a day
• get access to a solicitor for legal advice
• get access to an interpreting service
• with any messages which need to be passed to your family or friends in the event of an emergency

If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.

Our number for our 24-hour emergency line should only be used in Emergency Situations like the above and is 1800 814 781
Working or visiting (OVHC)

Click here to contact us online

Claims
1300 727 193

View our 'Making a claim' page for details about lodging a claim. Or you can get help with your claim by calling us or sending us a message.

Postal address
Allianz Global Assistance OVHC
Locked Bag 3004
Toowong QLD 4066

General enquiries
Within Australia
1300 727 193

From overseas
+61 7 3305 8833

8.30am to 5:00pm AEST, Monday to Friday

24-hour emergency helpline

If you’ve just been injured in an accident, or are suffering from a medical emergency, you can call our 24-hour emergency helpline.
We can help you:
• with medical advice and assistance 24 hours a day
• with referrals to a doctor for medical treatment 24 hours a day
• get access to a solicitor for legal advice
• get access to an interpreting service
• with any messages which need to be passed to your family or friends in the event of an emergency

If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.

Our number for our 24-hour emergency line should only be used in Emergency Situations like the above and is 1800 814 781

Feedback and complaints

If you have any concerns or you don’t understand a decision we have made, we’d like to hear from you.

For OVHC enquiries, you can email us at ovhc@allianz-assistance.com.au or call us on 1300 727 193.
For OSHC enquiries, you can email us at oshc@allianz-assistance.com.au or call us on 13 67 42.
For general information about private health insurance in Australia, visit www.privatehealth.gov.au

If you’re still not satisfied with your outcomes from Allianz Global Assistance, you can contact the Private Health Insurance Ombudsman on 1300 737 299 or email them at phio.info@ombudsman.gov.au.

On-campus assistance for OSHC members at over 50 campuses around Australia

We have representatives on campuses (e.g. universities, English schools and other education providers) around Australia, ready to help you in person when you have a question about your policy or need to make a claim.

Find an on-campus representative

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Allianz Global Assistance Overseas Student Health Cover policies are authorised under a Deed entered into between Peoplecare Health Limited ABN 95 087 648 753 and the Australian Government through the Department of Health and Ageing. Allianz Global Assistance Overseas Student Health Cover and Overseas Visitors Health Cover policies are issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance. Peoplecare Health Limited ABN 95 087 648 753 is a private health insurer under the Private Health Insurance Act 2007 (Cth) and is the underwriter of the Allianz Global Assistance Overseas Student Health Cover and Overseas Visitors Health Cover policies.