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  • Studying (OSHC)
  • Working or visiting (OVHC)

Feedback and complaints

If you have any concerns or you don’t understand a decision we have made, we’d like to hear from you.

  • For OVHC enquiries, you can email us at or call us on 1300 727 193.
  • For OSHC enquiries, you can email us at or call us on 13 67 42.
  • For general information about private health insurance in Australia, visit

If you’re still not satisfied with your outcomes from Allianz Global Assistance, you can contact the Private Health Insurance Ombudsman on 1300 737 299 or email them at

On-campus assistance for OSHC members at over 50 campuses around Australia

We have representatives on campuses (e.g. universities, English schools and other education providers) around Australia, ready to help you in person when you have a question about your policy or need to make a claim.