- Back
- Studying (OSHC)
- Working or Visiting (OVHC)
- Find a doctor
- Help centre
- Login
- English
Claims
1800 651 349
General enquiries
Within Australia
13 67 42
From overseas
+61 7 3305 8841
8am to 8pm AEST, Monday to Friday
Non-Peak times: 8am to 11am AEST, Monday to Friday
Postal address
Allianz Global Assistance OSHC
Locked Bag 3001
Toowong QLD 4066
24-hour emergency helpline
If you’ve just been injured in an accident, or are suffering from a medical emergency, you can call our 24-hour emergency helpline.
We can help you:
• with medical advice and assistance 24 hours a day
• with referrals to a doctor for medical treatment 24 hours a day
• get access to a solicitor for legal advice
• get access to an interpreting service
• with any messages which need to be passed to your family or friends in the event of an emergency
If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.
Our number for our 24-hour emergency line should only be used in Emergency Situations like the above and is 1800 814 781
Claims
1300 727 193
View our 'Making a claim' page for details about lodging a claim. Or you can get help with your claim by calling us or sending us a message.
Postal address
Allianz Global Assistance OVHC
Locked Bag 3004
Toowong QLD 4066
General enquiries
Within Australia
1300 727 193
From overseas
+61 7 3305 8833
8.30am to 5:00pm AEST, Monday to Friday
24-hour emergency helpline
If you’ve just been injured in an accident, or are suffering from a medical emergency, you can call our 24-hour emergency helpline.
We can help you:
• with medical advice and assistance 24 hours a day
• with referrals to a doctor for medical treatment 24 hours a day
• get access to a solicitor for legal advice
• get access to an interpreting service
• with any messages which need to be passed to your family or friends in the event of an emergency
If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.
Our number for our 24-hour emergency line should only be used in Emergency Situations like the above and is 1800 814 781
If you have any concerns or you don’t understand a decision we have made, we’d like to hear from you.
If you’re still not satisfied with your outcomes from Allianz Global Assistance, you can contact the Private Health Insurance Ombudsman on 1300 362 072 or email them at phio.info@ombudsman.gov.au.
We have representatives on campuses (e.g. universities, English schools and other education providers) around Australia, ready to help you in person when you have a question about your policy or need to make a claim.
© Allianz Global Assistance 2017. All rights reserved.
Allianz Global Assistance Overseas Student Health Cover policies are authorised under a Deed entered into between Peoplecare Health Limited ABN 95 087 648 753 and the Australian Government through the Department of Health. Allianz Global Assistance Overseas Student Health Cover and Overseas Visitors Health Cover policies are issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance. Peoplecare Health Limited ABN 95 087 648 753 is a private health insurer under the Private Health Insurance Act 2007 (Cth) and is the underwriter of the Allianz Global Assistance Overseas Student Health Cover and Overseas Visitors Health Cover policies.