Accessing medical help in Australia may be different to that in your home country.
People use hospitals and local doctors (also known as General Practitioners, or GPs) in Australia in the following way:
In Australia, you should call 000 (triple zero) in an emergency.
If you’re sick but you do not require urgent or emergency medical attention, you should visit a doctor at a medical centre.
Examples of non-emergencies include:
You can also access many other services through your GP, including:
If your doctor has prescribed you medicine, you’ll need to bring your doctor’s prescription (that is, your doctor’s authorisation) for the medicine and a form of identification to the chemist with you. See more at our page - paying for medicine.
Our network of direct-billing medical providers includes local doctors (GPs) and specialists who submit your claims to us directly. We organise payment to be made directly to them, to give you a seamless electronic process which means you do not have to fill out paperwork to have your claim processed.
Once you’ve found a doctor or medical centre in our provider network that’s convenient for you, you’ll need to make an appointment by calling or booking online. You will need to wait until the doctor is open in business hours. There are few medical centres that are open 7 days a week or 24 hours a day.
Other options to consider if a doctor is not open include:
Make sure you bring your valid Allianz Global Assistance membership card and photo identification to your appointment. If you would like to see a doctor who is not in our provider network, you may need to pay the full amount owing on the day and submit a claim to us to receive your benefit.
If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call an ambulance on 000 immediately for help.
Examples of medical emergencies are the following:
All public hospitals in Australia have a 24-hour emergency department where you can get help outside local doctor’s hours, including the weekend.
People waiting in the emergency department are assessed and treated based on how serious their medical condition is. Patients with the most urgent problems are seen and treated first. If you attend the emergency department with a less serious medical condition, you may need to wait a long time to be treated. Seeing your local doctor first is often a quicker option.
If you have a valid OSHC or OVHC policy with us and you’ve been admitted to hospital contact us immediately so we can help you with your payment arrangement to the hospital.
We can also help you with:
Call 1800 814 781
Our team is here to answer your questions