Getting medical help

Accessing medical help in Australia may be different to that in your home country.

People use hospitals and local doctors (also known as General Practitioners, or GPs) in Australia in the following way:

  1. For non-life-threatening conditions go to your local doctor.
  2. For medical emergencies go to your closest hospital emergency departments.

In Australia, you should call 000 (triple zero) in an emergency.

1. Non-life-threatening conditions

If you’re sick but you do not require urgent or emergency medical attention, you should visit a doctor at a medical centre.

Examples of non-emergencies include:

  • Earaches
  • Seeking treatment for a cold or flu
  • Sore throat
  • Skin infections
  • Urinary tract infections, and
  • Vaccinations.

You can also access many other services through your GP, including:

  • General medicine and simple diagnostic testing
  • Sexual health
  • Mental health
  • Assessment and treatment of health problems and injuries
  • First aid services
  • Women’s and men’s health
  • Referrals to specialist services – such cardiac, neurological and oncology specialists.

If your doctor has prescribed you medicine, you’ll need to bring your doctor’s prescription (that is, your doctor’s authorisation) for the medicine and a form of identification to the chemist with you. See more at our page - paying for medicine.

Direct-billing medical providers

Our network of direct-billing medical providers includes local doctors (GPs) and specialists who submit your claims to us directly. We organise payment to be made directly to them, to give you a seamless electronic process which means you do not have to fill out paperwork to have your claim processed.  

Once you’ve found a doctor or medical centre in our provider network that’s convenient for you, you’ll need to make an appointment by calling or booking online. You will need to wait until the doctor is open in business hours. There are few medical centres that are open 7 days a week or 24 hours a day.

Other options to consider if a doctor is not open include:

  • Calling Healthdirect Australia for advice on treating non-life-threatening illnesses
  • If you require medical treatment outside of business hours, there are numerous home doctor services where a doctor will come out to your place of residence and assess you.

Make sure you bring your valid Allianz Global Assistance membership card and photo identification to your appointment. If you would like to see a doctor who is not in our provider network, you may need to pay the full amount owing on the day and submit a claim to us to receive your benefit.

2. Medical Emergencies

If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call an ambulance on 000 immediately for help.

Examples of medical emergencies are the following:

  • Acute asthma attack
  • Allergic reactions
  • Chest pain, pressure and/or palpitations
  • Choking and aspiration
  • Coughing or vomiting blood
  • Diabetic emergencies
  • Dizziness
  • Epileptic seizures
  • Fainting
  • Hyperventilation
  • Loss of consciousness
  • Major injuries, such as broken bones or lacerations
  • Nausea and/or vomiting
  • Poisoning
  • Sudden severe pain
  • Uncontrolled bleeding

All public hospitals in Australia have a 24-hour emergency department where you can get help outside local doctor’s hours, including the weekend.

People waiting in the emergency department are assessed and treated based on how serious their medical condition is. Patients with the most urgent problems are seen and treated first. If you attend the emergency department with a less serious medical condition, you may need to wait a long time to be treated.  Seeing your local doctor first is often a quicker option.

If you have a valid OSHC or OVHC policy with us and you’ve been admitted to hospital contact us immediately so we can help you with your payment arrangement to the hospital.

Our Allianz Global Assistance OSHC 24-hour helpline

We can also help you with:

  • 24-hour medical advice and assistance
  • 24-hour referrals to a doctor for medical treatment
  • access to a solicitor for legal advice
  • access to an interpreting service
  • any messages which need to be passed to your family or friends in the event of an emergency.

Call 1800 814 781

Still need help?

Our team is here to answer your questions