If you visit one of our Direct billing providers, your claim is automatically sent to us and payment is made directly to the medical provider. Accessing our direct billers is the easiest way to manage your health claims.
Otherwise, if you do need to make a claim outside of our Direct billing network, you can either claim money back for treatment you’ve already paid for or request for payment to be made directly to the medical provider.
There are a number of simple ways to claim including:
You can use the My OSHC Assistant app to make a claim, access your membership details and your e-membership card, update your details, find a doctor and access our 24-hour helpline.
You can claim in person with a cash claim which is a convenient way of processing your claim on-campus. Cash claims are available at most major education providers.
There is a limit of $105 per invoice, and your medical bill must be paid.
To make a claim in person, visit one of our on-campus customer service locations and make sure you bring your original receipts and any other relevant documents with you.
Alternatively, you can post your claim and receipts in the mail. Send to:
Allianz Global Assistance OVHC
Locked Bag 3001
Toowong QLD 4066
Your claim will be processed within 10 working days from us receiving your claim, provided we have all the information we need. Keep in mind that postage and bank clearance times can take a couple of days.
If you’ve submitted a claim for treatment you’ve already paid for, you can choose to have your benefit paid by:
If you have not paid for the treatment, we can send the payment directly to your medical provider. Please make sure to indicate this on the claim form and make sure you submit your claim as soon as possible so we can pay the bill on time.
The OSHC policy includes waiting periods for the treatment of pre-existing conditions (i.e. a condition that you had in the 6 months prior to arriving in Australia or grant of your student visa). This means if you received treatment for a pre-existing condition during the relevant waiting period, you cannot claim for the costs and you will need to pay the entire amount.
A waiting period is calculated from either the date you arrived in Australia or the date your visa was granted, whichever is later.
Carefully review your policy to ensure you are aware of the different waiting periods.
You may incur an out-of-pocket fee (known as a gap fee) if the amount the medical provider charges is more than the benefit you’re entitled to under your cover. You’ll need to pay the gap fee yourself and won’t be able to claim that amount. We recommend you call your doctor or hospital before visiting to get an idea of what it will cost you and whether or not they charge a gap fee.
Using our network of Direct billing providers makes it easier for you to claim when you visit a doctor. All you need to do is provide your valid membership e-card and the provider will bill us directly for the covered amount of your bill.
With direct billing, the doctor bills us directly.
Make sure you select a doctor or medical provider that specifies they can direct bill.
Find a Doctor today.
Our team is here to answer your questions