Help Centre

OSHC How to Make a Claim

If you visit one of our Direct billing providers, your claim is automatically sent to us and payment is made directly to the medical provider. Accessing our direct billers is the easiest way to manage your health claims.

Otherwise, if you do need to make a claim outside of our Direct billing network, you can either claim money back for treatment you’ve already paid for or request for payment to be made directly to the medical provider.

There are a number of simple ways to claim including:

Claim via My OSHC Assistant App

You can use the My OSHC Assistant app to make a claim, access your membership details and your e-membership card, update your details, find a doctor and access our 24-hour helpline.

  1. Download the app (If you have not done so already)
  2. Create an account. Be sure to have your policy ready.
  3. Select Submit claim.
  4. Upload photos of your invoices and receipts.

Claim on Campus

You can claim in person with a cash claim which is a convenient way of processing your claim on-campus. Cash claims are available at most major education providers.

There is a limit of $105 per invoice, and your medical bill must be paid.

To make a claim in person, visit one of our on-campus customer service locations and make sure you bring your original receipts and any other relevant documents with you.

Email claim

  1. Download the Claim form
  2. Print and complete the form
  3. Scan your completed form and any relevant attachments (e.g. medical receipts)
  4. Email them to oshcclaims@allianz-assistance.com.au with your policy number in the email subject line

Alternatively, you can post your claim and receipts in the mail. Send to:

Allianz Global Assistance OVHC 
Locked Bag 3004
Toowong QLD 4066

What happens after you submit your claim?

Your claim will be processed within 10 working days from us receiving your claim, provided we have all the information we need. Keep in mind that postage and bank clearance times can take a couple of days.

If you’ve submitted a claim for treatment you’ve already paid for, you can choose to have your benefit paid by:

  • electronic funds transfer – we’ll deposit money into your nominated bank account (Click here for information about setting up an Australian bank account)
  • cheque – we’ll send you a cheque to your Australian postal address

If you have not paid for the treatment, we can send the payment directly to your medical provider.  Please make sure to indicate this on the claim form and make sure you submit your claim as soon as possible so we can pay the bill on time.

Other things you should know

  • Waiting periods may apply
  • You may incur out- of-pocket or gap fees
  • Direct Billing Medical Provider

Still need help?

Our team is here to answer your questions