Cancelling Your OVHC Policy

Your OVHC policy will continue until you choose to cancel it.

If you’ve set up automatic payments from your bank account or credit card, these payments will continue until you cancel your policy or you ask us to stop the payments.

If health insurance is not mandatory (e.g. visa 600)

If you want to cancel your OVHC policy, email ovhc@allianz-assistance.com.au and tell us the date you would like us to cancel your policy from.  

If health insurance is mandatory (e.g. visas 482, 485)

 To cancel your OVHC policy, you’ll need to:

• download and complete the Refund form
• email the form to ovhc@allianz-assistance.com.au

Alternatively, you can post it to:

Allianz Global Assistance OVHC
Locked Bag 3004,
Toowong QLD 4066

Make sure you include your reason for cancelling your policy and any relevant documentation.

Applying for a refund

You can apply to get your money back if:

• you’ve paid your premium and did not come to Australia
• you’ve paid your premium on the basis of an extended stay, but the extension was not approved by the Department of Immigration and Border Protection
• you’ve been granted permanent residence in Australia
• you can provide proof of other OVHC cover provided by another organisation which includes the period covered by the provider.

Please keep in mind that:

• Refunds are calculated on a monthly pro-rata basis, with a minimum refund of one month.
• Any amount that we retain on these grounds is treated as a fee for processing your refund.
• Any bank or transfer costs associated with the refund of premium to an overseas financial institution will be borne by you and deducted from the premium.

You are currently in the Help Centre for Overseas Visitors. If you would like to switch to Overseas Student Health Cover (OSHC) Help Centre click here.

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