Cancelling Your OVHC Policy

Your OVHC policy will continue until you choose to cancel it.

If you’ve set up automatic payments from your bank account or credit card, these payments will continue until you cancel your policy or you ask us to stop the payments.

If you want to cancel your OVHC policy, email ovhc@allianz-assistance.com.au and tell us the date you would like us to cancel your policy from.  

If health insurance is mandatory (e.g. visas 457, 485)

 To cancel your OVHC policy, you’ll need to:

• download and complete the Refund form
• email the form to ovhc@allianz-assistance.com.au

Alternatively, you can post it to:

Allianz Global Assistance OVHC
Locked Bag 3004,
Toowong QLD 4066

Make sure you include your reason for cancelling your policy and any relevant documentation.

Applying for a refund

You can apply to get your money back if:

• you’ve paid your premium and did not come to Australia
• you’ve paid your premium on the basis of an extended stay, but the extension was not approved by the Department of Immigration and Border Protection
• you’ve been granted permanent residence in Australia
• you can provide proof of other OVHC cover provided by another organisation which includes the period covered by the provider.

Please keep in mind that:

• refunds are calculated on a monthly pro rata basis, with a minimum refund of 1 month
• a minimum cover period of 3 months¹ is payable if cover is cancelled while you’re in Australia (this amount will be treated as a fee for processing your refund).

Disclaimer ¹There is no minimum cover period if your cover is cancelled before you arrive in Australia. There is also no minimum cover period if you cancel after you have already returned to your home country.

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