If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.
All public hospitals in Australia have a 24-hour emergency and casualty department where you can get help after hours and on the weekend.
People waiting in emergency are assessed and treated based on how serious their medical condition is. Patients with the most urgent problems are seen and treated first. If you attend the emergency department with a less serious medical condition, you may need to wait a long time to be treated.
If you’ve been admitted to hospital and have an OVHC policy with us, contact us immediately on 1800 814 781 so we can help you with your payment arrangement to the hospital.
We can also help you with:
Call 1800 814 781
If you’re sick but you do not require urgent or emergency medical attention, you may want to consider visiting a doctor (also known as a general practitioner or GP) at a medical centre.
You can access many services through your GP, including:
Once you’ve found a doctor or medical centre in our provider network that’s convenient for you, you’ll need to make an appointment. Make sure you bring your valid Allianz Global Assistance OVHC membership card and photo identification to your appointment.
If you would like to see a doctor who is not in our provider network, you may need to pay the full amount owing on the day and submit a claim to us to get your benefit.
If you’ve been referred to hospital for treatment, contact us on 1300 727 193 before you’re admitted so we can help you with your payments to the hospital.
If you have a valid OVHC policy, we’ll cover the cost of your stay and treatment in a shared ward of a public hospital subject to the coverage outlined in the policy wording.
As a public patient, your doctors will be nominated by the hospital. When you leave hospital, your care may be continued in a clinic or a specialist's private rooms or you may be referred to your local general practitioner.
If you choose to be treated in a private hospital, we’ll contribute benefits towards treatment and shared ward accommodation, but you may need to pay more than what you would in a public hospital.
If you call us before you go into hospital, we’ll be able to provide you with an estimate of what it might cost you.
Medical specialists are doctors with additional education and training in a specific area of medicine. Examples of specialists include:
To see a specialist, you’ll need a referral from your GP.
Some medicines need your doctor’s authorisation before a pharmacist can sell it to you. If your doctor has prescribed you medicine, you’ll need to bring your doctor’s prescription for the medicine and a form of identification to the chemist with you.
Still need help? Our team is here to help