When you make a claim, you can either claim money back for treatment you’ve already paid for or claim money to pay for treatment.
Claiming is easy. Simply follow the steps below:
Alternatively, you can post your claim and receipts in the mail. Send to:
Allianz Global Assistance OVHC
Locked Bag 3001
Toowong QLD 4066
Your claim will be processed within 10 working days from receiving your claim. Keep in mind that postage and bank clearance times can take a couple of working days.
If you’ve submitted a claim for treatment you’ve already paid for, you can choose to have your benefit paid by:
If you’ve submitted a claim to pay for treatment, we’ll send the payment directly to your general practitioner or medical provider. Make sure you submit your claim as soon as possible so we can pay the bill on time.
A waiting period is the time you need to wait after purchasing your policy and before you can claim. You cannot claim for medical treatment that is provided during the waiting period. This means that you will need to pay for all expenses for the treatment.
Carefully review your policy to ensure you are aware of the different waiting periods.
You may incur an out-of-pocket fee (known as a gap fee) if the amount the medical provider charges is more than the benefit you’re entitled to under your cover. You’ll need to pay the gap fee yourself and won’t be able to claim that amount. We recommend you call your doctor or hospital before visiting to get an idea of what it will cost you.
Using our network of Direct billing providers makes it easier for you to claim when you visit a doctor. All you need to do is provide your valid membership e-card and the provider will bill us directly for the covered amount of your bill.
With direct billing, the doctor bills us directly. You do not have to make a claim.
Make sure you select a doctor or medical provider that specifies they can direct bill.
Our team is here to answer your questions