Help Centre

OVHC - How to Make a Claim

When you make a claim, you can either claim money back for treatment you’ve already paid for or claim money to pay for treatment.

Claiming is easy.  Simply follow the steps below: 

1 - Download the OVHC claim form

2 - Print and complete the form

3 - Scan your completed form and any relevant attachments (e.g. medical receipts)

4 - Email them to ovhcclaims@allianz-assistance.com.au with your policy number in the email subject line

Alternatively, you can post your claim and receipts in the mail. Send to:

Allianz Global Assistance OVHC
Locked Bag 3004
Toowong QLD 4066

What happens after you submit your claim?

Your claim will be processed within 10 working days from receiving your claim. Keep in mind that postage and bank clearance times can take a couple of working days.

If you’ve submitted a claim for treatment you’ve already paid for, you can choose to have your benefit paid by:

  • direct debit – we’ll deposit money into your nominated bank account

If you’ve submitted a claim to pay for treatment, we’ll send the payment directly to your general practitioner or medical provider. Make sure you submit your claim as soon as possible so we can pay the bill on time.

Other things you should know

  • Waiting periods may apply
  • You may incur out-of-pocket or gap fees
  • Direct Billing Medical Provider

Still need help?

Our team is here to answer your questions