OVHC - How to Make a Claim

Claiming is easy

When you make a claim, you can either claim money back for treatment you’ve already paid for or claim money to pay for treatment.  

Simply follow the steps below: 

  1. Download the OVHC claim form
  2. Open the form in Adobe Acrobat and complete
  3. Click ‘SUBMIT’ and email it to us along with any relevant attachments (e.g. medical receipts) by selecting ‘Default email application’ and ‘Continue’.

Tip: If, when clicking ‘SUBMIT’, the ‘Default email application’ option is grey and cannot be selected, save the PDF and manually attach it to an email. Add your Policy Number in the subject or the body and send it to along with any relevant attachments (e.g. medical receipts).

What happens after you submit your claim?

You will receive an email confirming that your claim has been received.

 Your claim will be processed within 10 working days from receiving your claim. Keep in mind that postage and bank clearance times can take a couple of working days.

If you’ve submitted a claim for treatment you’ve already paid for, you can choose to have your benefit paid by:

  • direct debit – we’ll deposit money into your nominated bank account or
  • cheque delivered to your postal address

If you’ve submitted a claim to pay for treatment, we’ll send the payment directly to your general practitioner or medical provider. Make sure you submit your claim as soon as possible so we can pay the bill on time.


Alternatively, you can post your claim and receipts in the mail. Send to:

Allianz Global Assistance OVHC
Locked Bag 3001
Toowong QLD 4066

Other things you should know

  • Waiting periods may apply
  • You may incur out-of-pocket or gap fees
  • Direct Billing Medical Provider

Still need help?

Our team is here to answer your questions