Public transport in Australia offers four main options: train, bus, ferry and light rail. Not every city has a river or harbour network so ferries won’t be available and light rail (also known as trams) are not in use in all cities either.
The following capital cities offer reusable smart cards for their public transport systems:
Read more information about public transport smart cards.
Depending on which city you arrive in when you reach Australia, you may be able to purchase one of these cards at ticket windows at the Domestic and/or International airport train stations. Depending on the city, you can also buy the cards at vending machines, 7-Eleven stores, newsagents, bus stations, train stations, ferry wharves, pharmacies, supermarkets and convenience stores.
When you first arrive in Australia, you may have to use cash but be sure to have small denominations such as coins and lower value notes as drivers and ticket booth operators are not happy to exchange large notes.
Most transit authorities in Australia offer a smartphone app that will help you find your way around the city using public transport. The apps allow you to access service updates (cancelled, rescheduled or late services), find out estimated arrival times, learn where to find your closest bus stop, train station, wharf or light rail stop, and plan your journey from wherever you are to wherever you need to go.
The Australian taxi network is comprehensive. You’ll find a taxi at all typical locations such as airports, hotels, train stations, city centres, shopping malls, hospitals and most tourist destinations. Many cab companies have developed smartphone apps for customers to use to order a taxi and calculate fares however they are all available by phone.
Unfortunately, the cost of using a taxi in Australia is notoriously high compared with other countries in the world. A survey conducted by New Zealand organisation, Digital Hothouse in 2014 examined the cost of taking a taxi from the airport to the city in some of the biggest cities in the world. Sydney, Melbourne and Perth took out the 3rd, 4th and 5th most expensive positions. When possible, before you take a taxi, try to spend a few moments on the smartphone app of the company you intend to use – or call the company – and determine a fare calculation for your journey. It’s important for overseas visitors to note that in Australia, taxi fares are not negotiable. The fee on the meter must be paid in full.
Uber is a fairly recent arrival in Australia and has been met with mixed reactions. The taxi industry would prefer it didn’t exist but consumers are happy with the cheaper fares and different service offering. In some states it is legal but at the time of writing, it remains illegal in others.
At various times throughout the year, public transport will be less available, less frequent or more expensive. Usually, on public holidays, public transport systems operate on a Saturday or Sunday timetable. You can find this information at the authority’s website for the city you are in, or via their smartphone app.
In general, Australia’s public transport systems are very well maintained and provide safe, clean services for customers. The systems are heavily regulated to ensure customers can rely on a high standard of facilities. It wouldn’t be possible in Australia to see a train overloaded with passengers hanging out the windows or sitting on the roof, such as the case in other countries. The trains, buses, trams and ferries are modern and comfortable (mostly air conditioned) and the stations and terminals looked after and monitored with 24-hour CCTV. Uniformed and plain clothed security guards patrol stations and terminals and at times, also ride on the vehicles to ensure the safety of all.
Public transport in Australia is designed to be efficient, comfortable and safe. Be sure to purchase your smart card so that you can take advantage of every possible discount and special offer!