Sonder Australia

Allianz Global Assistance Overseas Health - sonder

In keeping with our commitment to the health and wellbeing of students, Allianz Global Assistance has partnered with student safety support service provider, Sonder Australia Pty Ltd.

What is Sonder Australia?

International students arriving in Australia often feel both excited and anxious. They may ask themselves “What will it be like to study in a foreign country where I have no friends or family nearby?” or “Who do I contact if I’m in an accident or fall seriously ill?”. Sonder Australia is a critical response and service company that utilises a vast national network of crisis professionals to offer in-person assistance, day or night.

Exclusive Allianz Global Assistance Agent offer

Allianz Global Assistance has teamed up with Sonder Australia to provide OSHC customers of approved Allianz Global Assistance agents access to a personalised safety and welfare support service, available 24/7 across Australia. In recognition of the fact that everyone needs help sometimes, especially when moving to a new country, we are proud to make available this impressive technology platform and network of on-call local experts to our customers to ensure they have access to help, when they need it.

Here’s what approved Allianz Global Assistance Agents need to know about the offer:

  • Sonder Australia is a value-added benefit for Allianz Global Assistance OSHC policyholders
  • Policies must be purchased directly through an approved Allianz Global Assistance Agent to be eligible for Sonder
  • With each sale of an OSHC policy your customers receive access to Sonder Australia for the life of their policy
  • **Exclusive** to OSHC policyholders when OSHC is purchased through Allianz Global Assistance approved agents

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Ensure your customers get access to Sonder

1. The customer’s email address must be collected upon the sale of each OSHC policy so that we can activate student welcome emails. Every customer must download the Sonder Australia app to use the app and register with Sonder Australia where their email address will become their unique login username.

2. Please ensure you booktrack all sales.

3. Students are only eligible for Sonder Australia if they purchase their OSHC policy through an Allianz Global Assistance approved agent. Note: If a customer purchases OSHC from Allianz Global Assistance online, they will not be eligible for Sonder.

What this means for you as an agent

As an Allianz Global Assistance approved agent, you can increase your rate in converting more students overseas.

  1. Provide a genuinely unique point of difference and market-leading solution in the product you offer that will increase your close rates
  2. Support your students with information that is simple to explain and demonstrate and will provide them with a high level of service and support
  3. Access to and use of the Sonder Australia service is a no-added-cost product offered with the Allianz Global Assistance OSHC policy - saving students and their families $365*

*Retail product valued at $365. OSHC policies purchased through an Allianz Global Assistance approved agent will receive the Sonder Australia product as a no-added-cost to their Allianz Global Assistance OSHC policy.

How does Sonder work?

Sonder Australia provides access to a student safety network, which can provide 24/7 in-person critical incident assistance when required. Critical incidents are considered those that pose an immediate risk to the student’s health and welfare, e.g. where the student is:

  • Hospitalised, injured or seriously ill
  • Involved in an accident (e.g. vehicle, bicycle, sport)
  • A victim of a crime or
  • Needing to contact local emergency services (police, ambulance, fire, etc)

Sonder Australia members will enjoy the benefits of the Sonder mobile app, which includes four key functions: ACTIVATE HELP, CHECK ON ME, TRACK MY JOURNEY and I’M SAFE.

The Sonder Platform

Sonder’s mobile app immediately connects students to Sonder Australia's national support network - all at the touch of a button. This enables Sonder Australia's teams to resolve any issue in a fast, effective and decisive manner.

ACTIVATE HELP
Activating the Help function accesses a team of support specialists ready to assist remotely or in person with a range of issues that affect members health, safety and wellbeing.

CHECK ON ME 
This feature is used by members to set a time for Sonder to check on their safety and wellbeing. It’s great for meeting new people solo, or at unfamiliar places like inspecting a new apartment, buying items off Gumtree or a social occasion.

TRACK MY JOURNEY
This map-based feature allows members to navigate to their destination while Sonder tracks their progress to ensure their safety at all times – it’s particularly useful when travelling solo, late at night and/or in an unfamiliar environment.

I AM SAFE
In the event of a large-scale public or environmental incident, this function enables Sonder Australia to immediately understand the safety of students via a geographic alert system.

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Sonder Australia newsfeed feature

As an added benefit, OSHC policy holders who have downloaded and registered with Sonder Australia students will be able to receive localised news feeds and cultural information on demand. OSHC policy holders will have access to pre-departure information tailored to their circumstances to help them prepare for their journey, with full features available upon their arrival in Australia.

See an example of the newsfeed here:

Questions

If you have any issue or questions, please contact the International Health team on iheagentsupport@allianz-assistance.com.au