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We have representatives at over 50 campuses (e.g. universities, colleges, education providers) around Australia ready to help you in person when you have a question about your policy or need to make a claim.
| AUSTRALIAN NATIONAL UNIVERSITY |
| Where: | Counter 5, ANU Student Exchange, Building X-005, 121 Marcus Clarke Street Acton, ACT 0200 |
| When: | Every Monday to Friday |
| Times: | 10:00am to 4:00pm |
| CANBERRA INSTITUTE OF TECHNOLOGY (REID CAMPUS) |
| Where: | Student Services Hub, Block A, Constitution Avenue, Reid, ACT 2612 |
| When: | Every Tuesday |
| Times: | 10:00am to 4:00pm |
| CANBERRA INSTITUTE OF TECHNOLOGY (BRUCE CAMPUS) |
| Where: | Student Services Ground Floor, Building H, 35 Vowels Crescent, Bruce, ACT 2617 |
| When: | Every Monday |
| Times: | 10:00am to 4:00pm |
| UNIVERSITY OF CANBERRA |
| Where: | UC Student Central, Building 1, Kirinari Street, Bruce, ACT 2617 |
| When: | Every Tuesday, Wednesday and Thursday |
| Times: | 10:00am to 4:00pm |
Please view our Customer Service Location hours over the holiday period for NSW.
| ABILITY ENGLISH / MEGT INSTITUTE |
| Where: | Ground Floor, 10 Quay Street, Sydney |
| When: | Every Thursday |
| Times: | 2:00pm to 5:00pm |
| ALLIANZ GLOBAL ASSISTANCE SYDNEY CBD OFFICE |
| Where: | Level 24, 1 Market Street, Sydney |
| When: | Every Monday to Friday |
| Times: | 9:00am to 5:00pm |
| AUSTRALIAN CATHOLIC UNIVERSITY NORTH SYDNEY CAMPUS |
| Where: | International Office, 42 Edward Street, North Sydney |
| When: | Every Thursday |
| Times: | 9:00am to 5:00pm |
| AUSTRALIAN CATHOLIC UNIVERSITY STRATHFIELD CAMPUS |
| Where: | Building S, 25A Barker Road, Strathfield NSW 2135 |
| When: | Fortnightly Tuesday |
| Times: | 10:00am to 12:00pm |
| EDUCATION CENTRE OF AUSTRALIA REGENT ST. CAMPUS |
| Where: | Ground Floor, 55 Regent Street, Sydney |
| When: | Fortnightly on a Wednesday |
| Times: | 2:00pm to 5:00pm |
| HOLMES INSTITUTE |
| Where: | Ground Floor, 91 York Street, Sydney |
| When: | Fortnightly Tuesday |
| Times: | 10:00am to 12:00pm |
| KAPLAN BUSINESS SCHOOL SYDNEY |
| Where: | Level 8, 540 George Street, Sydney ***This service is for Kaplan students only*** |
| When: | Every Thursday |
| Times: | 11:00am to 1:00pm |
| MACQUARIE UNIVERSITY |
| Where: | Level 1, Building E3A (Adjacent to Globe Cafe) 10 Macquarie Walk Macquarie University |
| When: | Every Monday to Friday |
| Times: | 9:00am to 5:00pm |
| NAVITAS |
| Where: | Level 3, 255 Elizabeth Street, Sydney |
| When: | Every Friday |
| Times: | 10:00am to 4:00pm |
| STUDY GROUP AUSTRALIA DARLINGHURST CAMPUS |
| Where: | Level 1, 61-65 Oxford Street, Darlinghurst ***This service is for Study Group students only*** |
| When: | Every Wednesday |
| Times: | 9:00am to 1:00pm |
| STUDY GROUP AUSTRALIA WATERLOO CAMPUS |
| Where: | Ground Floor, 965 Bourke Street, Waterloo |
| When: | Every Tuesday |
| Times: | 10:00am to 4:00pm |
| UNIVERSITY OF NEWCASTLE CALLAGHAN CAMPUS |
| Where: | Student HUB, Hunter Building, University of Newcastle Global, Callaghan Campus |
| When: | Every Monday to Wednesday |
| Times: | 10:00am to 4:00pm |
| UNIVERSITY OF NEWCASTLE CITY CAMPUS |
| Where: | Ground Floor, King Street & Auckland Street Newcastle |
| When: | Every Thursday |
| Times: | 10:00am to 4:00pm |
| UNIVERSITY OF NEWCASTLE SYDNEY CAMPUS |
| Where: | Level 1, 55 Elizabeth Street, Sydney CBD |
| When: | Every Tuesday |
| Times: | 1:30pm to 4:30pm |
| UNIVERSITY OF SYDNEY |
| Where: | Room 4.00B, OSHC Office, Level 4, Wentworth Building, City Road, Darlington |
| When: | Every Monday to Friday |
| Times: | 9:00am to 5:00pm |
| WESTERN SYDNEY UNIVERSITY PARRAMATTA SOUTH CAMPUS |
| Where: | Student Welfare Service, Level 3, Building EB, Rydalmere |
| When: | Every Tuesday |
| Times: | 9:00am to 5:00pm |
| WESTERN SYDNEY UNIVERSITY PARRAMATTA CBD CAMPUS |
| Where: | Counter 4, Leve1, 1PSQ Building, 169 Macquarie Street, Parramatta |
| When: | Every Monday |
| Times: | 10:00am to 4:00pm |
| WESTERN SYDNEY UNIVERSITY THE COLLEGE |
| Where: | Level 4, 8 Australia Avenue, Sydney Olympic Park |
| When: | Every Wednesday |
| Times: | 11:00am to 1:00pm |
| WESTERN SYDNEY UNIVERSITY INTERNATIONAL COLLEGE |
| Where: | Level 5, 100 George Street, Parramatta |
| When: | Every Wednesday |
| Times: | 3:00pm to 5:00pm |
| CHARLES DARWIN UNIVERSITY |
| Where: | CDU Office of International Studies Building, Orange 2 |
| When: | Every Thursday (from 1 March 2018) |
| Times: | 11.00am – 4.00pm |
| Australian Catholic University |
| Where: | International Office – Building 209, 1100 Nudgee Road, Banyo |
| When: | Every 1 st and 3 rd Thursday of the Month |
| Times: | 10.00am – 12.00pm |
| Bond University |
| Where: | Student Business Centre, 14 University Drive, Robina |
| When: | Every Monday and Wednesday |
| Times: | 10.00am – 4.00pm |
| Charles Sturt University, Martin College and Embassy English - Brisbane |
| Where: | Charles Sturt University Library - Level 4/119 Charlotte St, Brisbane City QLD 4000 |
| When: | First Wednesday of each Month |
| Times: | 11.00am – 1:00pm |
| CQUniversity |
| Where: | Level 1, Library Foyer, 160 Ann Street, Brisbane |
| When: | Every Tuesday |
| Times: | Tuesday: 10:00am to 4:00pm |
| Griffith College - Mount Gravatt |
| Where: | International Building M14 – Level 5, 5.04. 176 Messines Ridge Road, Mount Gravatt |
| When: | Every Monday |
| Times: | 10.00am – 4.00pm |
| Griffith University English Language Institute / Griffith College Gold Coast Campus |
| Where: | G52 International Building Level 4 |
| When: | Every Monday |
| Times: | 10.00am – 1.00pm |
| Griffith University Gold Coast |
| Where: | G33 Student Services – Counter 7, Parklands Drive, Southport |
| When: | Every Tuesday, Wednesday and Thursday |
| Times: | 10.00am – 4.00pm |
| Griffith University Nathan |
| Where: | N53 Willett Centre – Counter 1 – 170 Kessels Road, Nathan |
| When: | Every Tuesday, Wednesday and Thursday |
| Times: | 10.00am – 4.00pm |
| Holmes Institute - Brisbane |
| Where: | Level 1 / 171 Elizabeth Street, Brisbane |
| When: | First Monday of each Month |
| Times: | 1.00pm – 3.00pm |
| James Cook University Brisbane Campus |
| Where: | 349 Queen Street Level 2 Student Hub |
| When: | Every Wednesday |
| Times: | 10:00am to 4:00pm |
| James Cook University Townsville Campus |
| Where: | Education Central Building 134, 1 James Cook Drive, Townsville |
| When: | Every Tuesday and Thursday |
| Times: | 10.00am – 4.00pm |
| TAFE Queensland – Brisbane (Southbank Campus) |
| Where: | G Block Reception Desk Level 1, 66 Ernest Street, Brisbane |
| When: | Every Thursday |
| Times: | 1.00pm – 3.00pm |
| TAFE Queensland – Gold Coast |
| Where: | Customer Services Area, 91-99 Scarborough Street, Southport |
| When: | First Tuesday of each Month |
| Times: | 1.00pm – 3.00pm |
| The University of Queensland – St Lucia Campus |
| Where: | JD Story Building Student Centre |
| When: | Every Monday, Tuesday, Wednesday and Thursday |
| Times: | 10.00am – 4.00pm |
| The University of Queensland – Gatton Campus |
| Where: | Student Centre – Building 8101 |
| When: | Every Wednesday |
| Times: | 12:00pm – 2.00 pm |
| USC Sunshine Coast (Sippy Downs) |
| Where: | Building J, Level 1 |
| When: | Every Tuesday and Thursday (effective 12 February 2018) |
| Times: | Tuesday: 9:00am – 1.00pm, Thursday: 12.00pm – 4.00pm |
| USC Sunshine Coast (South Bank Campus) |
| Where: | Study Room SBA4-2.04 (opposite student commons) Building A4 (SW1) 52 Merivale Street, South Brisbane |
| When: | Every Thursday |
| Times: | 10.00am – 12.00pm |
Please take note of the following closures over the holiday period:
| Date of last shift 2018 | Date of first shift 2019 | |
| Allianz Building | 13/12/2018 | 15/01/2019 |
| Eynesbury | 11/12/2018 | 22/01/2019 |
| Flinders University | 14/12/2018 | 18/01/2019 |
| Adelaide University | 14/12/2018 | 7/01/2019 |
| Allianz Building |
| Where: | Ground Floor 89 Pirie Street Adelaide |
| When: | Every Tuesday and Thursday |
| Times: | 10:00am - 4:00pm |
| Eynesbury |
| Where: | Ground Floor 16 – 20 Coglin Street, Adelaide |
| When: | Every Tuesday |
| Times: | 10:00am – 4:00pm |
| Flinders University |
| Where: | Flinders Connect Level Zero Central Library Building Bedford Park |
| When: | Every Friday |
| Times: | 9:00am – 4:00pm |
| The University of Adelaide |
| Where: | Ask Adelaide HUB Central Level 3 South - North Terrace, Adelaide |
| When: | Monday to Friday |
| Times: | 10:00am – 4:00pm |
Please take note of the following closures over the holiday period:
| Date of last shift 2018 | Date of 1st shift 2019 | |
| ACU | 12/12/2018 | 9/01/2019 |
| Allianz Building | 21/12/2018 | 2/01/2019 |
| Chisholm Institute | 11/12/2018 | 22/01/2019 |
| Cambridge | 17/12/2018 | 14/01/2019 |
| CQU | 19/12/2019 | 2/01/2019 |
| Hawthorn Learning | 14/12/2018 | 11/01/2019 |
| Holmes | 4/12/2018 | 8/01/2019 |
| Holmesglen TAFE Chadstone | 12/12/2018 | 9/01/2019 |
| Holmesglen TAFE Moorabbin | 11/12/2018 | 8/01/2019 |
| Holmesglen TAFE Waverley | 13/12/2018 | 10/01/2019 |
| Kaplan | 11/12/2018 | TBA |
| La Trobe Bundoora | 20/12/2019 | 2/01/2019 |
| La Trobe CBD Campus | 5/03/2019 | |
| La Trobe Melbourne | 20/12/2019 | 2/01/2019 |
| Monash Caulfield | 14/12/2018 | 2/01/2019 |
| Monash Clayton | 14/12/2018 | 2/01/2019 |
| Monash College | 13/12/2018 | 7/01/2019 |
| Study Group | 14/12/2018 | 4/01/2019 |
| Victoria Uni City | 20/12/2018 | 2/01/2019 |
| Victoria Uni Footscray | 26/11/2018 | 18/02/2019 |
| William Angliss | 4/12/2018 | 29/01/2019 |
| ALLIANZ INSURANCE BUILDING - MELBOURNE CBD |
| Where: | Reception - Level 5/360 Elizabeth Street Melbourne CBD |
| When: | Monday to Friday |
| Times: | 10.30am to 3.30pm |
| AUSTRALIAN CATHOLIC UNIVERSITY (ACU) - MELBOURNE CAMPUS |
| Where: | International Office - Level 5/115 Victoria Parade, Fitzroy |
| When: | Wednesday |
| Times: | 11.00am to 3.00pm |
| CAMBRIDGE INTERNATIONAL COLLEGE - MELBOURNE CAMPUS |
| Where: | Level 4, 108 Lonsdale Street Melbourne |
| When: | Monday |
| Times: | 10:00am to 4:00pm |
| CENTRAL QUEENSLAND UNIVERSITY - MELBOURNE CAMPUS |
| Where: | Student Services, Level 1/120 Spencer Street, Melbourne |
| When: | Wednesday |
| Times: | 10:00am to 4:00pm |
| CHARLES STURT UNIVERSITY (STUDY GROUP) - MELBOURNE CAMPUS |
| Where: | Level 1, Service HUB, 30 Church Lane, Melbourne **Please note this location is for Study Group students only** |
| When: | Friday |
| Times: | 11:00am to 3:00pm |
| CHISHOLM INSTITUTE |
| Where: | International Office - Building B, Room 101 (121 Stud Road, Dandenong) |
| When: | Tuesday |
| Times: | 10:00am to 12:00pm |
| HAWTHORN LEARNING |
| Where: | Room 1126A (442 Auburn Road Hawthorn) |
| When: | Every Friday |
| Times: | 11:00am to 3:00pm |
| HOLMES INSTITUTE - MELBOURNE CAMPUS Dates:- 4th June, 6th August, 3rd September, 1st October & 3rd December 2018 |
| Where: | Level 1 Library / Resource Centre, 185 Spring Street Melbourne |
| When: | First Monday of every month |
| Times: | 11:00am to 2:00pm |
| HOLMESGLEN TAFE - CHADSTONE CAMPUS |
| Where: | International Centre - Building 6, Ground Floor (Corner Batesfor & Warrigal Roads, Chadstone) |
| When: | Every Wednesday |
| Times: | 10:00am to 4:00pm |
| HOLMESGLEN TAFE - MOORABBIN CAMPUS |
| Where: | Building 4, Ground floor student hub (488 South Road Moorabbin) |
| When: | Every Tuesday |
| Times: | 1:00pm to 4:00pm |
| HOLMESGLEN TAFE - WAVERLEY CAMPUS |
| Where: | Building 12, Room 1.12 (595 Waverley Road, Glen Waverley) |
| When: | Thursday |
| Times: | 10:00am to 11:30am |
| KAPLAN BUSINESS SCHOOL- MELBOURNE CAMPUS **Every 2nd Tuesday during the trimester periods** |
| Where: | Level 4 / 370 Docklands Drive, Docklands |
| When: Trimester 2 - 17th July, 31st July, 14th August, 28th August, 11th September, 25th September & 9th October When: Trimester 3 - 13th November, 27th November & 11th December |
| Times: | 2:30pm to 4:00pm |
| LA TROBE UNIVERSITY / LA TROBE MELBOURNE - BUNDOORA CAMPUS |
| Where: | La Trobe International Office, Sylvia Walton Building, Level 3 Room 313 |
| When: | Every Monday to Thursday |
| Times: | 10:00am to 4:00pm |
| LA TROBE UNIVERSITY / LA TROBE MELBOURNE - City Campus **Semester 1 - Every Tuesday between 5th March 2018 to 28th May 2018 **Semester 2 - Every Tuesday between 30th July to 22nd October 2018** ****This service is only available to La Trobe University students**** |
| Where: | Room 2.01 Level 2, 360 Collins Street Melbourne |
| When: | Every Tuesday |
| Times: | 10:00am to 4:00pm |
| MONASH COLLEGE - Only available to Monash College Students |
| Where: | Reception (Level 3/222 Bourke Street, Melbourne) |
| When: | Monday and Thursday |
| Times: | 11:00am to 2:00pm |
| MONASH UNIVERSITY - CAULFIELD CAMPUS |
| Where: | Monash Connect - Building B, Ground Floor (900 Dandenong Road, Caulfield East) |
| When: | Monday to Friday |
| Times: | 9:00am to 5:00pm |
| MONASH UNIVERSITY - CLAYTON CAMPUS |
| Where: | Monash Connect - Campus Centre, 21 Chancellors Walk (Wellington Road, Clatyon) |
| When: | Every Monday to Friday |
| Times: | 9:00am to 5:00pm |
| VICTORIA UNIVERSITY - City Campus |
| Where: | VU HQ, Ground Floor (300 Flinders Street Melbourne) |
| Times: | Tuesday, Wednesday & Thursday |
| Times: | 10:00am to 4:00pm |
| VICTORIA UNIVERSITY - FOOTSCRAY PARK CAMPUS |
| Where: | Building M, Room M111 |
| When: | Monday |
| Times: | 10:00am to 2:00pm |
| WILLIAM ANGLISS - MELBOURNE CAMPUS |
| Where: | International Office, Ground Floor - Building B (555 La Trobe Street, Melbourne) |
| When: | Every Tuesday |
| Times: | 10:00am to 2:00pm |
| Allianz Australia Building |
| Where: | Level 10, Brookfield Place, 125 St Georges Terrace Perth City |
| When: | Tuesday |
| Times: | 10.00am – 4.00pm |
| Cambridge College |
| Where: | Reception 297 Hay Street East, Perth |
| When: | Wednesday |
| Times: | 1.00pm – 4.00pm |
| Central Institute of Technology, Northbridge |
| Where: | International Student Centre, Level 2, 30 Aberdeen Street, Northbridge |
| When: | Tuesday |
| Times: | 10.00am – 4.00pm |
| Curtin University |
| Where: | Room 209, Building 101, Kent Street, Bentley |
| When: | Monday to Friday |
| Times: | 10.00am – 4.00pm |
| Murdoch University |
| Where: | The Student Centre 90 South Street, Murdoch |
| When: | Monday, Wednesday and Friday |
| Times: | 10.00am – 4.00pm |
| Study Group Claremont – Taylors College |
| Where: | Student Common Room Corner of Princess Road & Goldsworthy Road, Claremont |
| When: | Wednesday |
| Times: | 9.30am – 12.00pm |
| University of Western Australia |
| Where: | Student Central – Near Guild Village, 35 Stirling Highway, Crawley |
| When: | Monday to Friday |
| Times: | 10:00am to 4:00pm |
© Allianz Global Assistance 2017. All rights reserved.
Allianz Global Assistance Overseas Student Health Cover policies are authorised under a Deed entered into between Peoplecare Health Limited ABN 95 087 648 753 and the Australian Government through the Department of Health. Allianz Global Assistance Overseas Student Health Cover and Overseas Visitors Health Cover policies are issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance. Peoplecare Health Limited ABN 95 087 648 753 is a private health insurer under the Private Health Insurance Act 2007 (Cth) and is the underwriter of the Allianz Global Assistance Overseas Student Health Cover and Overseas Visitors Health Cover policies.