Important information for OVHC members and COVID-19 (Novel-Coronavirus)

Published: 17 March 2020
Reviewed: 18 August 2020


Information for OVHC Members

Due to the spread of COVID-19, the Australian Government has announced increased restrictions on travel to Australia to ensure the health, safety and well-being of the Australian community.

We understand this is a stressful time and that you may have many questions. We have compiled a list of frequently asked questions and helpful resources for our members.

Does my policy cover COVID-19?

Cover is available to policyholders, however, please note this will vary depending on the level of cover you have purchased.

If you have Budget Cover

Cover is available to OVHC Budget policy holders for medical services provided in hospital including emergency treatment when leading to an inpatient admission, and ambulance services*

If you have Standard Cover, Mid Working Cover or Top Working Cover

OVHC Standard, Mid Working and Top Working policy holders are covered for medical services in hospital, emergency treatment, ambulance services, as well as medical services out of hospital, including GP visits, pathology, and prescription medicines*.

 *Limits, exclusions and terms and conditions apply. Please note that waiting periods may apply for treatment for pre-existing conditions.

If you wish to learn about what you are covered for download this   COVID-19 and your OVHC Factsheet.

Members can contact us to discuss their individual case:

  • Phone (within Australia)            1300 727 193
  • Phone (from overseas)              +61 7 3305 8833

Office hours:  8.30am to 5:00pm AEST, Monday to Friday


What if I want to change the dates of my OVHC?

You can change the dates of your policy as many times as you need to by contacting us:

  • email                                                  
  • Phone (within Australia)                            1300 727 193
  • Phone (from overseas)                              +61 7 3305 8833

Office hours:  8.30am to 5:00pm AEST, Monday to Friday

If you have any concerns about what COVID-19 may mean for your visa, we encourage you to discuss your situation with the Department of Home Affairs.

Can I upgrade my OVHC policy?

If you are an existing member, you can upgrade your current policy to one that offers a higher level of benefits. You will need to serve the applicable waiting periods for any benefits not covered under your existing policy. Please read our OVHC policy wording for further details.

What if I need to cancel my OVHC policy?

If you no longer need OVHC, you can cancel your policy by following the instructions on our Cancelling your OVHC policy page. Please check your visa conditions before cancelling as some visas may require you to maintain adequate health insurance while in Australia. You can check your visa by visiting the Department of Home Affairs.

Is hardship assistance available?

If you are experiencing financial difficulties and having trouble paying your OVHC premiums, you maybe eligible for hardship assistance. We assess each situation on a case-by-case basis. We encourage members to contact us so that we can discuss which options may be available to you.

  • email                                                  
  • Phone (within Australia)                            1300 727 193
  • Phone (from overseas)                              +61 7 3305 8833

Office hours:  8.30am to 5:00pm AEST, Monday to Friday

Other Helpful sources about COVID-19

The Australian Government provides regular updates on COVID-19. We encourage you to keep up-to-date. Here are some quick links:

Travel Advice
Health Advice
Advice on Visas

What if I become unwell?

Finding a Doctor

Please be mindful of your health while in public places.  If you are feeling unwell, you should contact your doctor immediately and seek medical treatment. You can find your closest direct billing service on our Find a Doctor platform 

Remember, if you think you have symptoms of COVID-19 please call your doctor’s office before attending the doctors.

Telehealth Powered by Doctors on Demand

You can video call a doctor without leaving home with the Doctors on Demand App.

Did you know we offer members on select cover access to our Telehealth service, Doctors on Demand.^  This is a simple way to get medical access anytime, anywhere.

Benefits of the 24/7 video and phone doctor service include:

  • Available to Allianz Global Assistance OVHC members (excludes Budget Working cover and Budget Visitors cover members).
  • 24/7 video and phone consults
  • See a doctor without leaving home
  • Qualified Australian-based doctors
  • Repeat prescriptions without leaving home
  • Private medical advice for a range of health concerns including your mental health

 ^ Terms and conditions apply. Read terms and condition.

Allianz Global Assistance Overseas Health - DOD

Still need help?

Our team is here to answer your questions